1. Introduction
At Vínculo Digital SpA (referred to as "Vinku"), we take the confidentiality, privacy, and security of our users', clients', and partners' personal data very seriously. This Privacy Policy describes how we collect, use, store, and protect the information provided through our website and business operations.
By interacting with our website and voluntarily providing your data, you accept the terms of this policy, which has been drafted in compliance with Law No. 19,628 on the Protection of Private Life of the Republic of Chile, and aligned with standard best practices under the General Data Protection Regulation (GDPR).
2. Information We Collect
We only collect personal information that is necessary to fulfill the objectives of our website and properly deliver our consulting and custom software services. Collected data includes:
Voluntary Contact Details
When you complete our contact forms, we collect your first name, last name, email address, company name, country of residence, and phone number (along with its country prefix badge).
Project Information
Any details or business requirements you choose to voluntarily enter in the message fields or request description of your business inquiry.
Technical & Navigation Data
We collect anonymous data through cookies and analytics tools solely to monitor web performance (such as anonymized IP addresses, browser types, pages visited, and session duration).
3. Purposes of Data Processing
All personal data collected by Vinku is processed under strict security measures and for the following exclusive purposes:
- Business Management: Evaluating your project requests and responding directly to your inquiries.
- Service Delivery: Executing the strategic consulting, user experience design (UX/UI), or custom software services you contract.
- Communications and Updates: Sending informational communications relative to the status of your inquiry, or relevant service news (you may unsubscribe at any time).
- Web Optimization: Analyzing anonymized navigation trends to improve user experience, usability, and conversion performance.
4. Data Storage and Security
We maintain advanced technical and organizational protocols to safeguard your information against loss, theft, alteration, or unauthorized access:
Encryption and SSL Protocols
All data transfer between your browser and our web server is performed under encrypted channels using secure HTTPS protocols and active SSL certificates.
Trusted Hosting
Data is stored in high-security cloud servers and infrastructure provided by world-class partners that comply with data security standards and ISO certifications.
Restricted Access
Access to your personal data is strictly limited to authorized Vinku personnel who require it to process your specific business request.
5. Data Subject Rights
In compliance with applicable legislation, you possess full rights to control your personal data, which you can exercise at any time and free of charge:
Access and Rectification Rights
You can request at any time to know what personal data we hold about you in our records, as well as request the correction or update of any data you consider inaccurate or incomplete.
Cancellation and Objection Rights
You have the right to request the deletion of your personal data from our databases when it is no longer necessary for the purposes it was collected, or to object to its processing for marketing communication purposes.
To exercise any of these rights, simply send a formal request by email to our dedicated compliance inbox:
6. Third-Party Sharing and Updates
Vinku does not sell, rent, trade, or transfer your personal data to third-party companies under any circumstances. We only share information with trusted service providers who assist us in operating our website or CRM management systems, all of whom operate under contracts that demand the same strict level of confidentiality and data protection.
We reserve the right to update or modify this Privacy Policy periodically to adapt to regulatory, security, or technical changes. We suggest you review this page periodically to stay informed about how we protect your privacy.